Shipping and Returns

Go Ask Alice

Shipping and Returns

Shipping Cost

New Zealand
Flat rate$10. Add $5 for more than 1 item ordered.

Australia
Flat rate $20. Add $10 for more than 1 item ordered

International
Flat rate $30. Add $10 for more than 1 item ordered.


Delivery times

All our bags are lovingly handcrafted and made to order. Our aim is to make your order within 1 week, if it is likely to take longer than this we will notify you. Once dispatched from our premises delivery times are 1 - 3 working days within New Zealand and 5 - 20 working days everywhere else.


Returns and Exchanges

If for whatever reason the item you have ordered is out of stock we will notify you. You can wait for us to restock the item, choose something else or ask for a refund.

Your order will be dispatched as soon as possible after payment has been received.

If you want insurance for the delivery you will need inform us and pay us for the insurance before delivery. If you have any special delivery instructions please set them out clearly in writing when you place your order. If there is any delay in receiving your order please notify us immediately and we will assist you to locate the order.

You can change or cancel your order at anytime up until the item is dispatched from our premises. If you change your mind after dispatch we wont accept a return but your happiness is our goal so if you really do change your mind send us an email and we will consider a return for exchange or credit.

If any item you purchase is faulty, provided you let us know within 7 days of delivery, we will do our best to repair or replace the item for you or, if this can’t be achieved we will give you a credit or a refund. We may ask that you return the item to us but we will refund the reasonable costs of return if we consider that we did not provide you with goods of an appropriate standard. Don’t forget to retain proof of purchase as this is necessary for any returned item.

Address for Returns and Exchanges
Go Ask Alice
48 Alfred St
Onehunga
Auckland 1061
New Zealand